Everything you need to know before booking your Punta Cana airport transfer: payment, pick-up at the airport, vehicles, child seats and cancellations. If you cannot find your answer, contact us and we will help you.

Booking and payment

How do I book a Punta Cana airport transfer?

Enter your pick-up point, destination and travel dates in the quote form, choose your vehicle and confirm your booking online. You will receive an electronic confirmation right away.

Do I have to pay in advance?

No. You can book online and pay on arrival when your driver picks you up. Online payment is also available through a secure payment gateway, and we never store your card details on our servers.

Are tolls and tips included?

Yes. Tolls and tips are included in the price, so there are no extra fees.

Which currencies do you accept?

Payments, both online and in person with the driver, are processed in US dollars.

Your arrival at Punta Cana Airport

How will I find my driver at the airport?

Your driver will meet you in the arrivals area holding a sign with your name and the company logo. Collect your luggage, go through customs and your driver will be waiting.

What happens if my flight is early, delayed or cancelled?

We monitor all inbound and outbound flights at Punta Cana International Airport. If your flight arrives early or is delayed, we adjust the pick-up time at no extra charge. If your flight is cancelled, let us know as soon as possible.

How long will the driver wait if I am delayed at immigration, customs or baggage claim?

The driver will wait for you as long as possible and will not leave until at least two hours after your arrival. If you expect further delays, let the driver or our team know so we can plan accordingly.

Do I need to reconfirm my transfer?

No. Once you receive our electronic confirmation, your pick-up and drop-off are scheduled automatically in our dispatch system.

Vehicles and luggage

Which vehicles do you have?

We have a fleet of new vehicles from leading brands such as Mercedes and Toyota, for 1 to 12 passengers. See our fleet to choose the one that best suits your group and luggage.

Do you provide child seats?

Yes. Child seats are free of charge. Please add your child’s age and weight in the notes during checkout.

Cancellations and changes

What is your cancellation policy?

You can cancel up to 12 hours before your scheduled arrival or pick-up time. Late cancellations and no-shows may only be partially refunded or not refunded at all. Please read our terms and conditions for full details.

Can I change my booking?

Some services allow changes without penalty, depending on how close the change is to the pick-up time. Contact us as soon as possible and we will do our best to help.

Destinations and services

Where do you take passengers from Punta Cana Airport?

We offer transfers to over 100 destinations in the Dominican Republic, including Bávaro, Cap Cana, La Romana, Miches and Santo Domingo. See all destinations and hotel transfers.

Do you offer private, group and luxury transfers?

Yes. Choose between private transfers, group transfers and luxury transfers. All include professional drivers and new vehicles.

Can you pick me up at my hotel for my return flight?

Yes. We can also arrange transportation from your hotel to Punta Cana International Airport so you arrive with enough time for your flight. Read our Punta Cana Airport guide for more tips.

Still have questions?

Call us at +1 (849) 752-2262, write to us on WhatsApp or use our contact form.